Position: Reservations Executive
Industry: Hotel & Hospitality
Location: Noida, UP
Experience: 1–3 years
Key Responsibilities
- Reservation Handling
- Manage room bookings via phone, email, hotel website, and OTAs (Online Travel Agencies).
- Accurately input reservations into the Property Management System (PMS).
- Guest Communication
- Respond promptly to guest inquiries regarding availability, rates, packages, and promotions.
- Confirm bookings, modifications, and cancellations with professionalism.
- Assist with special requests (early check-in, late check-out, transfers, etc.).
- Coordination with Departments
- Collaborate with front office, housekeeping, and F&B teams for smooth guest experiences.
- Work with sales and revenue management to optimize room allocation and occupancy.
- Revenue Optimization
- Upsell higher room categories and promote hotel services/packages to increase revenue.
- Monitor booking channels to ensure competitive pricing.
- Record Keeping & Reporting
- Maintain accurate and up-to-date reservation records.
- Prepare daily, weekly, and monthly reservation reports for management.
- Customer Service & Problem Solving
- Handle booking-related complaints or discrepancies with professionalism.
- Ensure guest satisfaction through efficient and personalized service.
- System & Channel Management
- Manage room availability and inventory across OTAs (Booking.com, Expedia, MakeMyTrip, etc.).
- Update rates, availability, and promotions in line with management directives.
Qualifications & Skills
- Bachelor’s degree in Hospitality, Hotel Management, or related field.
- 1–3 years of experience in reservations/front office (hospitality industry preferred).
- Knowledge of PMS (Property Management Systems) and OTA portals.
- Strong communication, customer service, and problem-solving skills.
- Ability to multitask and work under pressure.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
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