Lead Concierge (Remote Sales Assistant) — Weddings | Beauty | Bridal | Photo | Décor | Catering
Company: Alangkaar Group (Singapore)
Location: Remote (India) Hours: SGT 12:00–22:00 (Mon–Sat)
Reports to: Founder/Sales Director
Our world: We run an integrated weddings & lifestyle group: Beauty Salon & Spa Flowers Makeup Studio Bridal Outfit Rentals (gowns, lehenga, sherwani) Photoshoot Studio Wedding Office Décor & Warehouse Indian Cooked Food Catering. We are WhatsApp‑first and KPI‑driven.
Mission
Be the first, fastest and most helpful human across all inbound channels—turn qualified inquiries into scheduled appointments and paid deposits, with flawless CRM updates and smart cross‑selling across our brands.
What you’ll do
- Reply in under 2 minutes to new leads from WhatsApp/Instagram/Facebook/Google/Website/Calls.
- Qualify (date, venue, headcount, budget band, must‑haves) and route to the right service line.
- Book & collect: schedule trials/consults/shoots and secure deposits via payment links.
- Prepare quotes using Qwilr templates (shoots, décor, catering, bridal) within agreed guardrails.
- Follow up via a 14‑day, 8‑touch cadence until outcome (deposit / reschedule / disqualified).
- Cross‑sell relevant add‑ons (e.g., shoot → makeup & outfits; décor → catering).
- Maintain CRM hygiene in HubSpot; no stale leads; daily end‑of‑day KPI report in Monday.com.
KPIs you’ll own
- Median speed‑to‑lead: ≤ 2 minutes (90th ≤ 5 min)
- Lead → Qualified: ≥ 40%
- Qualified → Show: ≥ 70% (appointments/trials)
- Quote turnaround: ≤ 12 hours
- Quote → Deposit: ≥ 30% (shoots/salon), ≥ 15% (décor/catering/wedding)
- Deposits collected: ≥ 10/week (seasonal)
- CRM hygiene: 0 leads idle >24h; 100% closed‑lost reasons logged
- CSAT: ≥ 4.7/5 post‑interaction
What you need to succeed
Must‑have
- 1–3 years inside sales/BPO/hospitality/wedding sales.
- Excellent English plus Tamil or Hindi (both is a plus).
- Proven WhatsApp + phone selling; 50+ WPM typing; warm, clear tone.
- Strong process discipline with CRM; stable internet, quiet workspace, USB headset.
Nice‑to‑have
- Hands‑on with Softwares.
- Weddings/beauty/catering domain familiarity.
Compensation (transparent & KPI‑linked)
- Base: ₹30,000–₹50,000/month (experience‑based, 6‑day week aligned to SGT).
- Performance pay:
- Speed bonus: ₹5,000 when ≥85% of new leads replied within 2 minutes.
- Show bonus: ₹250 per qualified appointment that shows.
- Deposit bonus: ₹700 per deposit collected.
- Revenue assist: 0.5% of paid revenue on deals ≥ S$3,000; 0.3% on deals < S$3,000 (payout after 30‑day no‑refund window).
- Paid training and fast monthly payouts on approved commissions.
Tools you’ll use
HubSpot CRM WhatsApp Business (Web) Qwilr Stripe/HitPay/PayNow links Google Workspace Calendly/HubSpot Meetings Aircall/JustCall Monday.com.
Hiring process (fast)
- Application pack (see below) → 2) 8‑min live role‑play → 3) 20‑min tools test → 4) 1–2 day paid trial → 5) Offer.
How to apply (follow exactly)
Email [email protected] with subject “Lead Concierge – India – YourName” and include:
- A 2‑minute voice note handling this scenario: “Bride asks for best price for décor & catering, event in 6 weeks, limited budget. Keep her engaged and move to deposit.”
- 3 screenshots of WhatsApp messages you wrote that led to a booking (redact names).
- Typing test screenshot (any online test) and internet speed screenshot.
- One paragraph on a time you turned a price shopper into a paying client.
- Your expected base, notice period, and city.
We are an equal‑opportunity employer. Candidates are measured on skills, outcomes, and integrity.
Job Type: Full-time
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
- Work from home
Experience:
- Sales: 5 years (Preferred)