Job Title: Receptionist
Company: Smile Couture Dental Clinic
Location: Andheri West, Mumbai
Salary: Fixed Salary + Incentives
Job Type: Full-Time
Job Overview:
Smile Couture Dental Clinic is hiring a proactive and empathetic Receptionist to handle inbound patient inquiries and convert them into appointments. This role requires excellent communication skills, a sales and service-oriented approach, and the ability to manage multiple customer interactions over calls and messages. Prior experience in sales or customer service is essential.
Key Responsibilities:
- Respond promptly to inbound patient queries via phone calls, WhatsApp, emails, and other messaging platforms.
- Resolve patient questions and concerns with patience and empathy.
- Convert inquiries into appointments through effective communication and convincing techniques.
- Follow up with prospective patients to maximize appointment bookings.
- Maintain accurate records of conversations, follow-ups, and appointments using clinic software.
- Coordinate with clinic staff to ensure smooth scheduling and patient experience.
- Perform basic front desk and administrative support as required.
Desired Candidate Profile:
- Excellent spoken and written English communication skills.
- Sales background with proven convincing ability.
- Patient, empathetic, and customer-focused.
- Strong interpersonal and problem-solving skills.
- Comfortable working on computers (CRM systems, WhatsApp Web, Excel, etc.).
- Experience in healthcare, hospitality, or service industry preferred.
What We Offer:
- Friendly and supportive work environment.
- Competitive fixed salary.
- Performance-based incentives for appointments booked.
- Professional growth opportunities through ongoing training and development.
Interested candidates can apply directly on Indeed or email their CV to [email protected]
Job Type: Full-time
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Leave encashment
Application Question(s):
- Where do you stay in Mumbai?
- Shift timing is 10 am to 8 Pm - Monday to Saturday. Will you be ok?
- Have you worked in BPO/Hospital / Clinics / Restaurants / Retail stores / Aviation. Yes or No
Language:
- English (Preferred)
Work Location: In person
