Job Title: Rail Ticket Executive
Company: Need Eighty Two Forex and Travels Private Limited
Location: Barasat, West Bengal (On-site)
Job Type: Full-Time
Experience Required: 1 to 3 Years
Salary: ₹15,000 – ₹30,000 per month (based on experience)
Industry: Travel & Tourism, Railway Ticketing, Legal Compliance
Job Summary:
We are seeking a reliable and detail-oriented Rail Ticket Executive to join our team in Barasat. The ideal candidate will have hands-on experience with IRCTC ticketing systems, knowledge of railway laws, and the ability to handle group travel, refunds, and emergency bookings with legal awareness.
Key Responsibilities:
- Manage train ticket bookings, cancellations, refunds, and TDRs via IRCTC and B2B rail portals
- Ensure compliance with Indian Railways Act, IRCTC rules, ID proof validation, TDR eligibility
- Handle Tatkal, RAC, emergency quota, and group bookings efficiently
- Address passenger grievances and escalate to legal or railway authorities if required
- Maintain records of legal issues, cancellations, and refund claims
- Support in contract drafting for railway tour packages and coordinate with railway authorities for bulk/VIP bookings
Candidate Requirements:
- 1–3 years of experience in railway ticketing or IRCTC agent operations
- Knowledge of railway ticketing rules, refund policies, travel laws
- Basic understanding of legal compliance and documentation
- Proficient in Bengali, Hindi, and English
- Good communication, customer service, and issue resolution skills
- Familiarity with IRCTC agent login or B2B platforms is mandatory
Benefits:
- Stable full-time role in a growing travel company
- Opportunity to expand legal and railway coordination skills
- Salary range: ₹18,000 to ₹30,000/month (commensurate with experience)
How to Apply:
Send your updated resume to [email protected]
Subject Line: Rail Ticket Executive
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Barasat, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
