Position: Query Handling Executive (Non-Targetable)
Process: Zepto
Location: Sector 18, Gurgaon
Experience Required: Minimum 1 year in Sales
Qualification: Undergraduate can apply
Salary: Up to ₹35,000 CTC
- ₹31,000 In-hand
- Bonus + Incentives
Working Days: 6 Days Working
Shift: Rotational
Communication: Absolute fluent English communication is mandatory
Profile Type: Blended Process (80% Chat + 20% Voice)
Target: No fixed target , Performance Based Incentives
Roles & Responsibilities:
- Handle both inbound and outbound customer queries via calls, emails, and chats
- Assist customers with order status, delivery issues, returns, and refunds
- Maintain accurate and clear records of each interaction
- Upsell or cross-sell Zepto services when required (light sales)
- Coordinate with logistics and backend teams to resolve issues
- Follow up on pending queries to ensure timely closure
- Maintain high levels of customer satisfaction and professionalism
- Meet quality and productivity benchmarks
- Follow call handling scripts and communication guidelines
Job Types: Full-time, Permanent
Pay: Up to ₹31,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Commission pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
Application Question(s):
- How much do you rate your English Communication Skill out of 10?
- What's your Current In-hand Salary ?
- Are you ok with 31k inhand + 6 days working + Non-Targetable role
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
- English (Preferred)
License/Certification:
- 1 year Sales Experience ? (Preferred)
Location:
- Gurgaon, Haryana (Preferred)
Work Location: In person
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