Professional, Soft Services

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Title: Assistant Facility Manager – Soft Services

Location: On-site (e.g., Bengaluru)

Reporting To: Facility Manager / Soft Services Manager

Purpose of the Role:

To ensure smooth delivery of soft services (housekeeping, front office, mailroom, pantry, etc.) at the facility, maintaining high standards of cleanliness, hospitality, and client satisfaction.

Key Responsibilities:

• Housekeeping & Cleanliness:
  • Supervise housekeeping staff and ensure cleanliness standards are met.
  • Conduct regular facility rounds to identify and resolve issues.
  • Coordinate with vendors for service quality and issue resolution.
• Front Office & Helpdesk:
  • Oversee front office operations ensuring professional visitor handling.
  • Manage helpdesk operations and escalate unresolved issues.
  • Prepare and manage shift rosters for front desk and helpdesk staff.
• Mailroom & Pantry Services:
  • Ensure timely and accurate mail distribution.
  • Monitor pantry services and coordinate with vendors for supplies and hygiene.
• Vendor & Staff Coordination:
  • Liaise with service vendors for performance reviews and improvements.
  • Conduct regular meetings with vendors and internal teams.
• Compliance & Safety:
  • Ensure adherence to health, safety, and hygiene standards.
  • Maintain documentation and reports as per audit and compliance requirements.
• Client & Stakeholder Management:
  • Act as the point of contact for client escalations related to soft services.
  • Ensure service delivery meets or exceeds SLA/KPI targets.

Qualifications & Skills:

• Graduate in any discipline (Hotel/Facility Management preferred).
• 4–7 years of experience in facilities or hospitality management.
• Strong communication and interpersonal skills.
• Ability to manage teams and vendors effectively.
• Knowledge of safety, hygiene, and statutory compliance.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.