Production Support Executive
Shifts: 24X7 Shifts (Afternoon & Night shifts)
Work offs: Rotational Any 2 days
Role: Production Support Executive
Experience: 6 Months to 1 year (Freshers are also welcome with excellent communication skills)
Age: 19 to 30
Qualification: HSC and above
Share your CV at [email protected]
Call or WhatsApp at 8080980786 for faster response
Responsibilities:
- Help resolve technical questions for the customer efficiently and effectively
- Manage customer expectations regarding estimated response times for issue resolution.
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when
- appropriate
- Performing remote troubleshooting through diagnostic techniques and pertinent questions through Phone, chat
- and email communication channels
- Meet SLAs like response and resolution times of tickets
- Identify and suggest possible improvements on procedures
- Logs incidents and service requests and maintains relevant records:
- I. Identifies and classifies incident types and service interruptions
- ii. Records incidents cataloguing them by symptom and resolution
- Vendor management
- Tracking and updating tickets
- Ensure Internal coordination for availability of PRD Desk Executives with 24 x 7 shift coverage, roster timing and
- shift adherence
- Adherence to Policies and procedures
- Trouble tickets categorization
- Timely coordination with respective managers and engineers for ticket updates and closure within SLA
Skills required:
- Proven experience as a help desk technician or other customer support role
- Good understanding of computer systems, servers and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Proficiency in English
- Customer-oriented and cool-tempered
- Good Team Player
- Should be proactive in learning and taking initiatives
- Excellent time management
- The ability to handle pressure and meet deadlines
- Should have knowledge about MS office (Outlook, PPT and Excel)
- Pref candidates between Virar to Dadar
- Should be able to work at client locations in Mumbai in case of requirement
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹200,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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