Production Application Support- Banking

Job Title: Production / Application Support (Dot Net / JAVA/ DDS/ J2EE)

Key Result Areas

 Conduct development in response to user requirements, project involvement or changing

technologies.

 Develop information technology solutions making specific determinations about system

performance.

 Prepare/verify production transfer documentation.

 Monitor applications to ensure adequate system resources to process at production standards.

 Follow up and co-ordinate with internal teams for SIT, UAT support and Production Rollout.

 Perform root cause analysis (RCA) arising from production system disruption and gather required

information and logs from the system for investigation.

 If required, follow up with vendor for resolution and closure of the issue.

 Deploy bug fixes in test environment and perform SIT.

 Get the fix tested by users and take appropriate actions to move the change in Production.

 Coordinate with DBA for re-indexing activities as per the system DB requirements.

 Coordinate with associated teams for Security/OS/DB patches in development environment.

5 Operating Environment, Framework and Boundaries, Working Relationships

 Member of the development/implementation team (including off-shore) working on assigned tasks,

project activities and IT initiatives.

 Co-ordinates with members and other functional teams and provides oversight for deliverables from

off-shore.

 Work with team members participating in shadowing and training activities.

 Adhere to information controls and security frameworks/procedures, including change and incident

management process.

 Provide general administrative support to the team, including, meetings, knowledge transfer and

activity reporting.

6 Problem Solving

 Ability to break down complex issues and identify most important and relevant information and

options.

 Ability to present and discuss problems with others toward permanent solution.

 Investigate and understand the cause of defects raised.

 Interpret, understand and resolve user support issues.

 Ability to perform root cause analysis.

 Recommend solutions to system or process obstacles.

Classification: Confidential

7 Decision Making Authority & Responsibility

 Responsible to design functional solutions to business requirements.

 Prepare and maintain documentation.

 Use effective judgment to weigh different options for achieving better results within appropriate

timeframes.

 Highlight any concerns affecting workplace deliverables.

8 Knowledge, Skills and Experience

 Good knowledge of Payments / Corporate online banking domain

 Ability to work on Unix platform, Oracle, PL-SQL knowledge,SQL server mandatory

 Good knowledge in Core Java with external systems integration like DB/Web services/CRM.

 Good knowledge in Apache/Tom cat or any other web server.

 Good knowledge in J2EE/JRE.

 Good knowledge in client browsers and configurations

 Good Knowledge in Mobility Solutions

 Ability to review, understand system documentation.

 Good verbal and written communication including ability to prepare system documentation.

 Ability to interpret solution documentation and identify areas of concern and recommend approach.

 Ability to multi-task in a dynamic work environment.

 2-4 years programming and support experience with 1+ years project work in a relevant domain.

 Computer Science degree or equivalent.

Position specific requirements – Corporate Online Banking (Titan)

Skills / Knowledge Level Must / Optional

Oracle 11g, SQL Server Moderate Must

Knowledge in XML , SOAP and web services Moderate Must

Apache/Tom Cat or any other web server

experience.

Moderate Optional

Banking knowledge Minimum one year / one full

project implementation

Must

9 Behavioral Competency

Classification: Confidential

Competency Level (1-4)

(1=Basic – 4=Sr. Managerial)

Analytical thinking 2

Attention to detail and quality 2

Commitment to results 2

Planning and Organising 1

Interpersonal relationships 2

Job Type: Contract
Contract length: 6 months

Pay: ₹100,000.00 - ₹140,000.00 per month

Experience:

• Production Support: 10 years (Required)
• Application Support: 10 years (Required)
• Banking: 10 years (Required)
• .NET: 10 years (Required)
• JAVA: 10 years (Required)
• DDS: 10 years (Required)
• J2EE: 10 years (Required)

Work Location: Remote