Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.
- Ensure Tickets and Player Emails are handled within SLA’s
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information via email and live chat
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up on tickets
- Document information according to standard operating procedures
- Flexible to work 24/7 shifts
- Proficient in MS office
- English language proficiency- Expert Level
- Knowledge of customer service principles and practices
- Some experience in a customer service environment
- Tech Support experience is Preferred, but not essential
- Unix skills, understanding of DB queries
- Incident management
- Hands-on experience monitoring tools like ELK, Nagios, Grafana or similar tools
- Bachelor’s degree or equivalent
- Excellent verbal and written communication skills
- listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Judgment
- Adaptability
- Teamwork
- Stress tolerance
- Resilience
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $INSERT HERE - $INSERT HERE. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
