You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Merchant Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a product leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world’s leading merchant acquirer with over $1.4 trillion in annual transaction volume in 2018. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
Job responsibilities
- Defines the value proposition for the product / feature changes and impact to clients.
- Provides functional expertise in identifying, evaluating list of required network changes in partnership with Payment Network Office
- Determines initial high-level system impacts, complete deep dive on system impact and determine design approach working with the technology teams
- Represents changes for Demand Management process and participate in prioritization discussions by categorizing them into Must-Have, Should-Have, Could-Have, and Won't-Have
- Provides Product support for Merchant Services’ payment hosts’ features and functions, including documentation to Technical Implementations, Client Solutions, and other internal business partners
- Works in close collaboration with Technology partners to deliver required changes to the product offering
- Creates the requirement Epics and own its end to end execution till post go live
- Reviews and approve all Epics, User Stories and Test plans to ensure that the requirement is being delivered appropriately. Participate in Agile ceremonies as the product owner.
- Manages timelines effectively and dependencies while monitoring blockers, liaising with stakeholders and functional partners
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Payments and merchant acquiring expertise - including knowledge of servicing, acquiring, processing, or issuing domains.
- Demonstrated ability to execute operational management and change readiness activities.
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Strong analytical skills and the ability to interpret complex data sets, drawing actionable insights.
- Proven ability to work independently and drive change.
- Must have strong organizational skills to plan, organize and schedule resources
- Experience with technical concepts and working with technical staff as needed.
- Strong communication and presentation skills, Talent for communication of complex business topics
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
