About Us
Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
Besides its SaaS business, Circles operates three other distinct businesses:
- Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Lifeis powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
- Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
- Jetpac: Specializing in travel tech solutions, Jetpacprovides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
About Jetpac:
Jetpac, from Circles, is the coolest travel-tech startup you will find, dedicated to making travel super convenient and100% hassle free. We are a bunch of rebels, renegades, and sometimes misfits, working together on a mission to change the Travel Universe. We grew 10x last year, with customers in 200+ destinations and available in 10 different languages and currencies. At Jetpac, we take ownership and we lead! We are ambitious and resourceful Jetpac cadets, who would stop at nothing to get the desired outcome! If you think is something of an interest and you have the hustle to join us, then keep reading!
Job Overview
We are seeking an experienced Product Manager to join our dynamic Jetpac team. The ideal candidate will have 3-4 years of experience in product management and will work closely with senior product manager(s) to develop and execute product strategy. In addition, the right candidate would have the spark and the flare needed for a young startup, and a desire to learn and grow.
What You Will Do
Product Development and Execution
● Develop Product strategy with Senior Product Manager(s)
● Manage day-to-day execution of product development cycles
● Create and maintain detailed product requirements documents (PRDs)
● Coordinate with engineering teams to optimize development cycles and improve execution efficiency to ensure timely feature delivery
● Oversee quality assurance processes and user acceptance testing
Data-Driven Decision Making
● Implement and monitor key performance indicators (KPIs) for product features
● Analyze user data and feedback to make data-driven product improvements
● Design and conduct A/B testing to optimize product performance
● Implement robust data collection process, deliver analysis and improve following key metrics, including but not restricted to:
● Net Promoter Score (NPS): Conduct regular surveys, identify insights, and execute the improvement plan
● Conversion Rate (CVR): Track user actions through the product funnel, measure completion percentages, identify insights, and execute the improvement plan
● Repeat Purchase Rate: Track user actions, identify insights, and execute the improvement plan
● Churn Rate: Calculate and analyze customer loss over time, segmenting data to identify at-risk groups, identify insights, and execute the improvement plan
Market Research and Analysis
● Conduct market research and analyze data to identify customer needs, market trends, and growth opportunities
● Analyze competition and stay up-to-date with industry trends
● Suggest product enhancements to improve user experience Cross-functional Collaboration
● Collaborate with cross-functional teams including engineering, marketing, sales, and customer support
● Facilitate communication between product, engineering, design, and marketing teams
● Organize and lead product-related meetings, ensuring clear action items and follow-ups
● Work closely with customer support to address user issues and incorporate feedback
Product Launch and Iteration
● Assist in prioritizing feature implementations and setting timelines
● Develop and execute product launch plans
● Create user guides and support documentation
● Coordinate with marketing on go-to-market strategies
● Continuously iterate on products based on post-launch metrics and user feedback
Reporting and Documentation
● Prepare reports and presentations on product updates and performance metrics
● Contribute to product documentation and training materials
● Monitor and report on users' reactions after launching
What We're Looking For
● 3-4 years of hands-on product management experience
● Bachelor degree in Business Administration, Marketing, Computer Science, or a related field
● Strong analytical and problem-solving skills
● Excellent communication and stakeholder management abilities
● Proficiency in Agile methodologies and project management tools (e.g., Jira, Trello)
● Experience with data analysis and market research techniques
● Ability to work effectively in a fast-paced, collaborative environment Preferred Experience
● A degree from Tier-1 institutes like IITs, NITs, IIMs etc. is highly preferred
● Experience in working with AI-native products or technologies is preferred
Desired Skills
● Understanding of UX/UI design principles
● Technical knowledge relevant to the product domain
● Experience with product lifecycle management
● Familiarity with data analytics tools and techniques
● Basic understanding of coding principles and version control systems
● Experience with customer relationship management (CRM) systems
● Knowledge of product analytics tools (e.g., Mixpanel, Amplitude)
The ideal candidate will be results-oriented, detail-focused, and able to manage multiple priorities in a fast-paced environment. They should be comfortable making data-driven decisions and have a passion for delivering high-quality products that meet user needs.
What We Offer:
1. Competitive salary and excellent performance-based incentives.
2. Comprehensive benefits package, including health, dental, and vision coverage.
3. Flexible work arrangements with hybrid options.
4. Opportunity to work with a dynamic and innovative global team.
Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
