As a US Voice based Process Associate, you will be responsible for managing customer interactions via phone, addressing customer concerns, and providing precise information about our products and services. You will play a vital role in enhancing customer satisfaction and upholding the company's reputation.
Responsibilities
- Handle inbound and outbound calls to assist customers with their queries.
- Resolve customer complaints and provide appropriate solutions.
- Follow-up on customer issues and ensure timely resolution.
- Maintain accurate records of customer interactions and transactions.
- Meet and exceed performance metrics related to call handling and customer satisfaction.
- Work collaboratively with team members and other departments.
Qualifications
- High school diploma or equivalent required; bachelor's degree preferred.
- Minimum 0-2 years of experience in a customer service role.
- Excellent verbal communication skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work in a fast-paced environment.
- Willingness to work in night shifts.
Skills
- Customer Service
- Good spoken, written English Communication.
- Problem-Solving
- Conflict Resolution
- Time Management
- CRM Software
- Basic Computer Skills in Excel and word.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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