Objectives of this role
● Collaborate with the engineering team, developers and product managers to develop an understanding of needs.
● Probe, replicate and solve customers’ technical issues at NI office or onsite at customer location
● Participate in critical incident response and post-mortem analysis.
● Contribute to operational excellence through process refinement and proactive trend identification.
● Proactive Communication: You anticipate needs, share updates transparently, and escalate thoughtfully when needed.
Requirements
- 3+ years in technical support or engineering roles
- Strong troubleshooting skills across Linux environments and cloud platforms.
- Basic scripting skills in Python or a similar language.
- Good knowledge of SQL to perform data analysis
- Familiarity with REST APIs, log analysis, and performance monitoring.
Benefits
As a team, we are concerned with not only the growth of the company, but each other’s personal growth and well being too. Along with our desire to utilize smart technology and innovative engineering strategies to make people’s lives easier, our team also bonds over our shared love for all kinds of tea, movies & fun filled Friday’s events with a prioritizing healthy work-life balance.
1. Working for one of the fastest growing and successful MarTech companies in times
2. Opportunity to be part of an early member of the core team to build a product from scratch starting from making tech stack choices, driving and influencing the way to simplify building complex products.
3. Enjoy working in small teams and a non bureaucratic environment
4. Enjoy an environment that provides high levels of empowerment and space to achieve your Objectives and grow with organization.
5. Work in a highly profitable and growing organization, with opportunities to accelerate and shape your career
6. Great benefits - apart from competitive compensation & benefits
7. Above all - a “fun” working environment.
