Job Summary
Join our team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and ensuring seamless service delivery. This hybrid role requires you to work night shifts providing support to our clients with a focus on the payer domain. With a minimum of 0 to 1 year of experience you will be instrumental in resolving customer queries and contributing to our companys success.
Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues efficiently during night shifts.
- Collaborate with team members to ensure a seamless service delivery experience for all customers.
- Utilize technical skills to troubleshoot and resolve customer issues related to our services.
- Maintain accurate records of customer interactions and transactions for future reference.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Assist in the development and implementation of customer service policies and procedures.
- Monitor customer feedback and suggest improvements to enhance service quality.
- Work closely with the payer domain team to ensure alignment and consistency in service delivery.
- Participate in training sessions to stay updated on product knowledge and service techniques.
- Support the team in achieving customer satisfaction targets and service level agreements.
- Contribute to the continuous improvement of customer service processes and practices.
- Ensure compliance with company policies and industry regulations in all customer interactions.
- Demonstrate a proactive approach in identifying potential issues and providing solutions.
Qualifications
- Possess strong communication skills to effectively interact with customers and team members.
- Exhibit problem-solving abilities to address and resolve customer issues promptly.
- Display a customer-centric mindset with a focus on delivering high-quality service.
- Have a basic understanding of the payer domain to support relevant customer inquiries.
- Show willingness to work night shifts in a hybrid work model.
- Demonstrate adaptability to changing customer needs and service requirements.
- Maintain a positive attitude and professional demeanor in all customer interactions.
Certifications Required
Certified Customer Service Professional (CCSP)
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