We are seeking a detail-oriented and experienced Sales Order Punch Specialist to join our team. In this role, you will be responsible for the timely and accurate creation, processing, and management of sales orders (SO) in Microsoft Dynamics 365. You will work closely with sales, inventory, and customer service teams to ensure smooth order processing and timely delivery of products to customers.
Key Responsibilities:
- Sales Order Entry:
- Accurately enter sales orders into Microsoft Dynamics 365.
- Ensure that all customer order details, including item codes, quantities, pricing, and shipping information, are correct and up-to-date.
- Validate customer data and pricing against the current sales agreement or price list.
- Order Verification and Processing:
- Review customer orders for completeness, accuracy, and compliance with company policies.
- Verify product availability and confirm delivery dates.
- Coordinate with inventory and procurement teams to ensure stock availability for timely order fulfillment.
- Customer Communication:
- Collaborate with the customer service team to provide updates to customers regarding order status, shipping details, and any potential delays.
- Resolve any order discrepancies, such as pricing issues or missing items, ensuring a positive customer experience.
- Documentation and Reporting:
- Maintain accurate records of all sales orders in Dynamics 365.
- Generate order status reports and other documentation as required by management.
- Keep track of order history and identify any recurring issues to improve process efficiency.
- Order Tracking and Follow-Up:
- Monitor the status of open sales orders and ensure timely processing.
- Follow up with the warehouse or shipping department to ensure orders are dispatched according to schedule.
- Address any issues related to order fulfillment or delivery in a proactive manner.
- System Maintenance and Updates:
- Keep Microsoft Dynamics 365 up-to-date by entering order modifications or cancellations.
- Provide feedback for system improvements or automation in the order process to improve efficiency.
- Cross-functional Collaboration:
- Work closely with finance, logistics, and warehouse teams to ensure smooth order processing and to resolve issues.
- Assist with inventory reconciliation and ensure that backorders are communicated and tracked properly.
Qualifications:
- Bachelor's degree or equivalent work experience.
- Proven experience working with Microsoft Dynamics 365 or similar ERP systems.
- Knowledge of sales order processing, inventory management, and logistics.
- Strong attention to detail and organizational skills.
- Excellent communication skills, both written and verbal.
- Ability to work efficiently in a fast-paced, deadline-driven environment.
- Problem-solving abilities and an understanding of customer service best practices.
Desired Skills:
- Experience in Sales and Distribution modules within Dynamics 365.
- Familiarity with EDI (Electronic Data Interchange) and automated order processing.
- Ability to analyze data and generate reports for order status and performance metrics.
Working Conditions:
- Standard office hours, with occasional overtime based on project deadlines or business requirements.
Thanks
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Quarterly bonus
Experience:
- Sales Order Entry:: 2 years (Preferred)
- Order Verification and Processing: 2 years (Preferred)
- Customer Communication:: 2 years (Preferred)
- Documentation and Reporting:: 2 years (Preferred)
- Order Tracking and Follow-Up:: 2 years (Preferred)
- Cross-functional Collaboration: 2 years (Preferred)
- MS Excel: 2 years (Preferred)
Language:
- English (Preferred)
Work Location: In person
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