I. Job Summary
The HR Tech Application Support Manager II oversees a team responsible for the day-to-day support, planning for releases and upgrades and managing projects/enhancements for assigned HR system(s). Provides strategic and tactical consultation and input on design options supporting processes/transactions. Plans with Functional Owners, Release Management and OCM to align resources and scope to milestones. Engaging and hands on leader with system expertise and experience.
II. Essential Duties and Responsibilities
- Manages application support and enhancement projects working with the HR Technology team, HR Process Owners and other stakeholders
- Serve as the subject matter expert (SME) on Oracle Fusion Payroll functionalities, including payroll processing, tax calculations, benefits integration, and reporting on US and Canada legislation esp.
- Responsible for systematic intake and coordination of the design, build, test, and deploy phases of the application in accordance with established governance.
- Acts as change control leader - responsible for planning releases, upgrades, patches, and configuration across the assigned Oracle module(s)/ HR application(s).
- Leads meetings and resolves priority issues with functional leaders/business stakeholders. Communicates change impacts to functional and change partners in support of change management.
- Provides consultative support to Functional Owners and other stakeholders regarding configuration and system functionality to automate processes and address business issues.
- Mentors and provides leadership development to team members and promotes continuous learning. Building a successful team and effective working relationships is a priority.
- Provides status reporting, risk & issue log, and application updates on a frequency agreed. Appropriately escalates issues that may put projects, deliverables, timelines, or day to day support at risk.
- Drives the team to meet project plan deliverables and timeline with a focus on standardization, simplification, and alignment of business processes across the enterprise.
- Manages engagement with external vendors for support, enhancements, roadmap discussions and issue reporting/escalation.
- Responsible for configuration of application according to design requirements and specifications. Works with Functional team to optimize processes and evolve to best meet business needs.
- Responsible for Tier 2 support escalations and issue resolution, supports change management with system information. Responsible for overseeing and managing issues reported through the ticketing tool, ensuring they are addressed and resolved in a timely and effective manner.
- Champions data and process governance.
- Responsible for managing and allocating the tasks to the team.
- Responsible for capacity planning, coordinating with the business team to prioritize and allocate critical activities effectively.
- Manage the complete process of identifying, designing, developing, and deploying system enhancements or bug fixes, ensuring timely resolution and alignment. with business needs. Oversee testing, deployment, and post-implementation support to ensure seamless system performance and user satisfaction.
III. Qualifications
A. Required Qualifications
- Bachelor's Degree (accredited) in Computer Science or related field
- High School Diploma or GED (accredited) and four years of relevant experience
- 12+ years of relevant work experience, leading Service Delivery and managing vendor relationships (in addition to education requirement)
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- Repetitive Motions
- Eye/Hand/Foot Coordination
- Sitting
- Talking
- Hearing
☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
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