We are looking for an Oracle Cloud HCM Helpdesk Lead implementation consultant to join our team who will be responsible for leading the end-to-end implementation of Cloud HCM HR Helpdesk. This role involves working closely with clients to gather requirements, perform gap analysis, design solutions, map business processes, and configure systems.
- Lead end-to-end implementation of Oracle's Cloud HCM HR Helpdesk module.
- Gather requirements, analyse gaps, design solutions, and map existing HR business processes.
- Design, configure, and test service request workflows, queues, routing rules, and knowledge bases in the Helpdesk module.
- Build learning structures including courses, offerings, learning paths, specializations, and automated learning assignments.
- Lead and execute unit, system integration, and user acceptance testing (UAT) for the Helpdesk module.
- Provide user training and support for both rollouts and live environments.
- Create and maintain comprehensive project documentation.
- Proven experience in end-to-end Oracle Cloud HCM HR Helpdesk implementations.
- Strong knowledge of Oracle HCM configurations, setups, and transactions specific to Helpdesk a
- Oracle Cloud HCM certifications (e.g., Oracle Global Human Resources Cloud Implementation Professional) are highly preferred.
- Exceptional written and oral communication skills with attention to detail and ability to explain technical concepts to varied audiences.
- Strong team player with ownership mindset and escalation skills when necessary.
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