Job Summary: We are looking for a highly organized and proactive Operations Executive to oversee daily field operations, manage rider efficiency, handle client coordination, and ensure seamless last-mile delivery services. The ideal candidate should be hands-on with team coordination, vehicle management, and client interaction, contributing directly to operational excellence.
Key Responsibilities:
Rider Reporting & Monitoring: o Ensure all riders report on time for their shifts. o Track attendance, punctuality, and daily deployment of riders.
Rider Support & Training: o Address and resolve rider queries efficiently. o Conduct periodic training sessions for onboarding and performance improvement. o Provide daily follow-ups to guide and motivate the rider fleet.
Client Coordination: o Maintain accurate records of allocated clients and update databases regularly. o Conduct periodic visits to client stores to ensure smooth coordination and collect feedback. o Serve as a point of contact for client-related operational issues.
Vehicle and Rider Management: o Ensure the allocation of charged and ready-to-use electric vehicles to riders. o Handle breakdowns and arrange for timely support and backup vehicles. o Plan and manage backup riders to prevent disruptions in delivery operations.
Efficiency & Performance Management: o Analyze rider performance and work towards improving delivery efficiency. o Implement processes and metrics to track daily productivity.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Education:
- Bachelor's (Preferred)
Experience:
- Operations Executive: 1 year (Required)
Work Location: In person
