About the Role:
We are seeking a detail-oriented and proactive Operations Support professional to join our Trade Credit Line of Business team, supporting US clients. The ideal candidate will have hands-on experience in the Trade Credit industry and insurance operations, coupled with strong communication skills and proficiency in MS Office tools.
Key Responsibilities:
Provide day-to-day operational support for Trade Credit processes aligned with US client requirements.
Attend regular US client calls to address operational updates and issues.
Create, update, and maintain operations and SOP documents ensuring accuracy and accessibility for the Trade Credit team.
Access and manage client systems, ensuring data integrity and timely reporting to internal teams.
Deliver weekly execution data reports and foster continuous engagement with stakeholders.
Identify, recommend, and implement process improvements to enhance operational efficiency.
Manage operational inventory effectively to meet Service Level Agreements (SLAs).
Ensure all operational activities are thoroughly documented within the appropriate client systems and workflows.
Qualifications & Skills:
4 to 5 years of proven experience working in Trade Credit industry operations, specifically servicing US clients.
Proven experience working in Trade Credit industry operations, specifically servicing US clients.
Strong background in Insurance operations within Trade Credit is mandatory.
Proficient in Microsoft Office Suite with advanced skills in Excel.
Excellent verbal and written communication skills in English.
Ability to analyze operational workflows and suggest efficiencies or improvements.
Strong organizational skills with the ability to handle multiple tasks and meet deadlines.
Comfortable working in a hybrid environment, with mandatory office presence on Wednesdays and Thursdays.
Additional Information:
This role requires effective collaboration with US-based clients and internal teams.
The candidate should be detail-focused and committed to maintaining high standards of accuracy and quality.
Requirements
Requirements:
Experience:
Minimum 4 to 5 years of hands-on experience in Trade Credit operations supporting US clients.
Strong background in Insurance operations related to Trade Credit.
Technical Skills:
Proficient in MS Office, especially Excel (advanced formulas, data analysis).
Comfortable using client systems and maintaining accurate operational data.
Communication:
Excellent verbal and written English communication skills.
Ability to effectively participate in US client calls and collaborate with global teams.
Operational Skills:
Ability to manage operational inventory and meet defined Service Level Agreements (SLAs).
Strong attention to detail with excellent organizational skills.
Capability to identify, implement, and manage process improvements within operations.
Work Schedule:
Must be available to work from the office every Wednesday and Thursday.
Flexibility to work with US client time zones during calls and meetings.
Educational Qualifications:
Bachelor’s degree in Business, Finance, Insurance, or related field preferred.
