Key Responsibilities:
- Efficiently process orders through the VPLAK Admin portal, managing pickups and deliveries while adhering to GST laws. Ensure timely dispatch, monitor shipments, and resolve any delays promptly.
- Research, verify, and negotiate with vendors to maintain productive relationships that align with company protocols.
- Collaborate with logistics partners to ensure on-time deliveries. Manage COD remittances, weight disputes, and billing issues while following courier guidelines.
- Handle customer inquiries through calls, emails, and WhatsApp. Maintain high response rates and ensure timely communication as per service level agreements (SLAs).
- Communicate with upper management to establish strategic operational goals and develop long-range plans to achieve them.
- Create and manage the organization’s fiscal operating and capital budget while monitoring expenses.
- Oversee operational performance of both internal and external service providers, ensuring optimal facility conditions and occupant satisfaction.
Requirements:
- Proven experience in vendor management with strong selling, negotiation, and convincing skills.
- Excellent communication skills for effective customer interaction.
- Strong leadership abilities with experience in team handling.
- Detail-oriented approach to order management with a commitment to error-free output.
- Ability to build relationships with courier services and manage multiple tasks efficiently.
- Quick decision-making skills based on operational requirements.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
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