1. Role Definition
The Operation Executive at FINEAZY is responsible for handling the end-to-end loan processing workflow, ensuring seamless coordination between clients, sales teams, and banking partners. This role involves document verification, loan file processing, bank coordination, compliance adherence, and customer support for post-loan servicing. The Operation Executive plays a crucial role in ensuring smooth and efficient loan disbursements.
2. Deliverables – Key Result Areas (KRA)
- Loan File Management: Ensure accurate and complete loan documentation.
- Bank Coordination: Liaise with banks for loan processing, approvals, and disbursements.
- Compliance & Risk Management: Ensure adherence to regulatory and bank-specific policies.
- Process Optimization: Improve operational efficiency to reduce loan approval turnaround time.
- Customer Support: Assist customers with loan status updates and post-loan servicing.
3. Tasks and ActivitiesA. Loan File Management & Documentation
- Verify customer documents for completeness and accuracy.
- Ensure timely collection and submission of KYC, income proof, and property documents.
- Maintain digital and physical records of loan applications.
B. Bank Coordination & Follow-ups
- Submit loan files to respective banks and financial institutions.
- Follow up with banks for loan application status and expedite approvals.
- Address queries from banks regarding documentation or applicant details.
C. Compliance & Risk Management
- Ensure all loan applications comply with RBI and bank guidelines.
- Monitor adherence to internal risk assessment parameters.
- Identify and escalate potential fraudulent cases or document discrepancies.
D. Process Optimization & Workflow Management
- Track loan application timelines and minimize processing delays.
- Suggest improvements for faster turnaround time.
- Maintain coordination between sales, customers, and bank representatives.
E. Customer Support & Post-Disbursement Services
- Provide customers with updates on loan status and disbursement timelines.
- Assist in loan closure, balance transfers, and EMI queries.
- Handle customer escalations and coordinate with banks for issue resolution.
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Loan Operation: 1 year (Preferred)
Language:
- English / Hindi (Preferred)
Work Location: In person
