Role Purpose:
Managing the reconciliation of IELTS On-screen Marking to meet agreed KPIs on delivery of results to test takers; Managing Examiner Accuracy reports; Managing OSM Product performance and scanning compliance (PB, CD, IOL).
Main Accountabilities:
We are looking for an experienced and detail-oriented On-Screen Marking (OSM) Data Delivery Coordinator to join our Exams team in India. In this role, you will be responsible for ensuring the accurate and timely flow of candidate test data across multiple platforms, maintaining data quality, and supporting seamless result delivery for IELTS Paper-Based, Computer-Delivered, and Online exams.
You will manage the reconciliation of test scores, deliver daily reports during operational stand-up calls, and monitor dataflows to ensure each candidate receives their Listening, Reading, and Writing scores within agreed timelines. Your role includes preparing examiner accuracy reports, conducting regular quality checks, and supporting test centres with training and process improvements to ensure compliance with service delivery standards. You will work closely with internal stakeholders including the OSM Operations Managers, Examiner Standards Managers, and global teams to identify, escalate, and resolve technical or operational issues.
Strong communication and stakeholder management skills are essential as you will handle incidents, contribute to service review meetings, and support business continuity planning in high-risk scenarios. You will also analyse operational performance, use Power BI to produce performance dashboards, and contribute to procedural improvements based on data insights.
This is a full-time office-based position that requires working five days a week in a 24x7 shift environment. The ideal candidate will have proven experience in data operations, risk and compliance management, and a sound understanding of on-screen marking processes. Proficiency in Excel and Power BI, a proactive and solution-focused mindset, and the ability to manage time-sensitive tasks with accuracy are key to success in this role.
If you're ready to contribute to the smooth and secure delivery of high-stakes international exams while driving operational excellence, we encourage you to apply.
Qualification & Experience:
- Graduate
- Minimum 2 years of experience
- Proficient with Microsoft office, especially Excel and Power BI
- Have excellent organisational skills with the ability to work to strict deadlines, prioritising workload to meet the needs of the business
Important Information:
No. of positions: 1
Country/Location: Noida, India
Department : Exams
Contract Type : Fixed Term Contract Local
Closing Date : 21 August 2025
Right to Work: Applications are welcomed from candidates in Noida, India with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.
Work Schedule:
Flexibility and adaptability to a continuous shift-based environment are essential. There may be requirement to work on weekends when required.
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