Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Analyst/Team Lead , Workforce Relations Admin
This role is essential in supporting workforce relations by maintaining accurate and compliant documentation, preparing detailed case summaries, and assisting in internal investigations to address employee concerns. The ideal candidate will possess a strong background in employee relations administration, document management, and collaborating across HR and business functions to ensure a fair and compliant workplace."
Responsibilities
1. Team Leadership:
• Lead a team of analysts, ensuring timely and accurate processing.
• Monitor team performance and provide coaching to enhance efficiency.
2. Documentation:
• Maintain detailed and organized documentation of all case-related activities in accordance with internal policies and legal standards.
• Prepare Case Summaries: Draft clear, concise, and factual case summaries to support HR decision-making and legal review if necessary.
• Investigation Support: Assist in conducting internal investigations related to employee conduct or workplace concerns.
3. Compliance:
• Ensure case management practices align with company policies, local labour laws, and ethical standards.
4. Reporting:
• Generate periodic reports on case trends, resolution timelines, and compliance metrics.
• Analyse trends and provide insights to improve operations.
Qualifications we seek in you!
Minimum Qualifications
• Bachelor’s degree in HR, Finance, Accounting, or a related field.
• 3-5 years of workforce relations admin experience, with at least 1 year in a supervisory role.
• Advanced proficiency in HRMS/Workday software and reporting tools.
• Five Days working from Office
Preferred Qualifications/ Skills
• Certification in HR management or HR operations.
• Experience in process improvement and automation.
• Preference of an understanding of Workday module and Ticketing tools (ServiceNow/Zendesk)
Key Skills and Attributes:
• Leadership and team management skills.
• Analytical mindset with attention to detail.
• Strong communication and stakeholder management abilities.
Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
