Process synopsis:
The Enterprise Operations team is the global centre of excellence team which acts as the first line of defense on behalf of the business to identify and mitigate sanctions, AML, PEP & financial crime associated with new clients/renewals. The verification of Client / Customers is undertaken to mitigate the reputational risks/financial losses that might occur by conducting business with fraudulent clients
The team is responsible for verification of clients prior to placement by undertaking Know Your Customer (KYC) checks based on which a client is approved. The team also validates the legal / active status of a client and validates the evidence documents provided by the various Business units for the new clients created on the various WTW systems and extends admin support for the various systems. Ongoing Monitoring & Screening is also conducted once a placement is complete ensuring the Business Unit is informed with latest updates on their clients to help them make business decisions basis the updates shared
Responsibilities:
Assist in conducting client validation & due diligence checks/KYC screening:
- Client On boarding checks, verifying external regulatory and registry websites for their legal active status
- Conducting extensive searches on internet and collating additional information for an organization and individual being verified
- Reviewing the new reports of an Organization and their Board members, to assess AML involvement, Sanctions touchpoint, PEP, adverse media, etc.
- Perform validation and screening checks of entities and their Directors & Officers
- Maintaining evidence of client verification reports
- Following approval mechanism for client clearance
- Provide exceptional customer service by responding to local offices as per defined SLA’s
- Assist with special KYC projects with customized solutions as per regional requirements
- Maintaining appropriate data of daily tasks based on the tools provided
- To ensure any feedback received (including incidents/errors) are rectified & addressed on a timely basis as per defined timelines
- Undertake the role of a SPOC for specific responsibilities assigned by the Team Leader
- Participating and contributing to various technical conference calls and technical meetings held within the Business Unit and the team
- Participate, contribute, and lead in team huddles & share best practices
- Quality of work to be in line with the defined quality parameters & team targets
- Assist in system testing if any changes/enhancements as required
Requirements:
Qualifications:
- Bachelor’s degree in any discipline
Skills:
- Prior KYC knowledge would be an added advantage in addition to experience on client servicing
- Highly self-driven in managing own portfolio and assigned responsibilities with accuracy
- Technical competency to do complex work independently
- Eye for detail to identify process gaps, conduct RCA and suggest workable solutions to mitigate the same
- Ability to prioritize tasks and meet project deadlines
- Effective Communication skills
- Proficient in Microsoft Excel, Word, PowerPoint, and Outlook
- Strong research & assessing skills
Knowledge:
- MS Office suite – Excel, Word
- Understanding about the insurance industry
- Problem-solving, quantitative, and analytical skills
Top 5 Competencies:
- Good communication skills
- Teamwork and coordination
- Time management
- Information collection and management
- Eye for detail
