A key account manager (KAM) is responsible for managing and nurturing relationships with the most important clients of a company, often referred to as key accounts. These clients are crucial to the company's success, contributing significantly to revenue and requiring a high level of service and strategic support. The KAM acts as the main point of contact, ensuring client satisfaction, identifying growth opportunities, and maximizing revenue from these key accounts. Key Responsibilities of a Key Account Manager:
- Building and Maintaining Relationships:Developing strong, long-term relationships with key clients, acting as a trusted advisor.
- Understanding Client Needs:Deeply understanding the unique needs, goals, and preferences of key clients to tailor solutions and strategies.
- Identifying Growth Opportunities:Proactively seeking opportunities to expand business within existing key accounts, such as introducing new products or services.
- Resolving Issues and Complaints:Addressing client concerns and resolving issues promptly and effectively to maintain satisfaction.
- Developing and Implementing Account Plans:Creating and executing strategic account plans to achieve specific goals and objectives for each key account.
- Collaborating with Internal Teams:Working with various departments (sales, marketing, product development, etc.) to ensure client needs are met and projects are delivered successfully.
- Negotiating Contracts and Agreements:Participating in contract negotiations and ensuring agreements are mutually beneficial.
- Monitoring Account Performance:Tracking key performance indicators (KPIs) and analyzing account performance to identify areas for improvement.
- Providing Regular Reporting:Preparing and presenting regular reports on account performance, progress, and key initiatives.
- Staying Updated on Industry Trends:Keeping abreast of industry trends and competitive landscape to provide informed recommendations to clients.
Job Types: Full-time, Fresher
Pay: ₹8,126.38 - ₹42,530.11 per month
Work Location: In person
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