We're DrinkPrime, a startup based in Bengaluru that's all about making clean, safe, and healthy drinking water accessible to everyone. We provide cutting-edge IoT-enabled customized water purifiers on a subscription basis, and we currently serve more than one lakh users across Bengaluru, Delhi NCR, and Hyderabad. We're not just another boring water purifier manufacturing company - we're a forward-thinking drinking water solution provider that speaks directly to our target audience, and this has earned us the support of some big VCs in the industry.
We're looking for awesome tech professionals who want to join us in creating history and making a real difference. So why not come and be a part of our journey towards a better future?
Responsibilities
- We are looking for technical support engineers to provide support and monitoring for our critical production applications.
- Your primary responsibility will be to provide operational monitoring and initial response and triaging of all issues for applications.
- You will handle incoming support tickets and provide timely and effective communication to customers.
- You will also perform an initial investigation to resolve issues and escalate them in a timely manner.
- You may also act as a point of contact for customers in production and assist with onboarding, triaging, coordinating deployments with customers and internal DrinkPrime teams.
- Troubleshooting and solving technical issues and defects. On-call rotation for monitoring and resolving alerts and production issues.
- As a 7 days a week function, support team requires engineers to work on one of the weekends.
- Handles incoming tickets, provides timely updates and assists with QA for bug fixes Proactively look for opportunities to address technical or process gaps.
Requirements
- BE/BTech, MCA degree in Computer Science or related field.
- Problem solving skills and experience in basic troubleshooting of APIs using Postman 1-2 years of experience in SQL/MySQL is preferred.
- Experience in Java is a plus. Strong written and oral communication skills Prior experience in implementing and/or supporting cloud applications is desirable.
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