Job Information
Department Name
Cedar
Industry
Consulting
City
Mumbai
State/Province
Maharashtra
Zip/Postal Code
400013
Job Description
Cedar Management Consulting International (www.cedar-consulting.com) is a global boutique management and technology consulting firm with offices globally. Since 1985, Cedar's team has been assisting clients in the area of strategy, process, strategic human capital, and business technology, across industries, with a strong focus on the financial services sector. Its heritage includes being part of the former $1 Billion Renaissance Worldwide, whose leadership included the creators of the Balanced Scorecard –a leading strategy-deployment and performance management tool in today’s World. As a general management consulting firm, it assists clients across these areas in an integrated fashion – from strategy formulation to execution and implementation. For more information, please visit our website.
- Provide local & remote technical support to users across India and international offices
- Manage the IT Helpdesk with 100% response rate and aim for 70% issue resolution within the same day
- Troubleshoot laptop, desktop, AD Server, printer, phone, and network-related issues
- Install and configure Windows 11, Office 365 apps, WiFi routers/APs, printers, and AVAYA IP Office phones System and Troubleshooting
- Perform setup & troubleshoot of Domain Connection, MS Outlook, Teams, OneDrive, SharePoint and manage O365-related issues
- Monitoring and managing Regular Backup system
- Carry out network cabling, I/O punching, crimping, and home router setups
- Knowledge of Firewall and Switch & Wi-Fi router configuration
- Maintain hardware & software inventory, perform user data backups, and update documentation
- Managing and Monitoring of EndPoint security and Troubleshootin
- Install updates / patches and diagnose issues across systems and applications
- 3-5 years of experience in IT support / Technical helpdesk
- Strong knowledge of Windows OS, O365 suite, and Networking
- Working experience with routers, WiFi, printers, & backup tools
- Good verbal and written communication skills
- Ability to troubleshoot independently and manage tasks with minimal supervision
