IT ServiceNow Administrator

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.

Job Description

As a ServiceNow IT software engineer, based in India, you will be part of the IT Service Management DevOps team working primarily US hours and developing new solutions that will automate/augment the functionality of the off-the-shelf ServiceNow product. You will be responsible for collaborating with stakeholders to define the stories and capture their requirements. You will work with the team to identify how to design and develop the solution. Partner with the stakeholders to validate that the solution meets the requirements. You will also be responsible for troubleshooting ServiceNow issues, providing customer support, and acting as frontline ServiceNow support.

Responsibilities:

• Lead solution design sessions with stakeholders translating requirements/business rules into designs.

• Prepare technical specifications, business processes, process flows, data models, and design documents.

• Leverage programming skills to build applications, automation, or enhance existing capability within the ServiceNow platform.

• Validate the developed solution as well as engage with the stakeholders to validate the solution before deployment.

• Provide support, manage tickets, and administrative tasks during US hours for the IT service management tools.

• Troubleshoot ServiceNow issues and provide timely resolutions.

• Provide frontline support to ServiceNow users and address their inquiries and issues.

• Support customers with their ServiceNow related needs and ensure customer satisfaction.

Desired Background/Knowledge/Skills

• Proficient in requirements gathering, process mapping, and producing technical documentation.

• Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.

Must Have Skills:

• Experience designing, developing, and implementing solutions on the ServiceNow platform.

• Programming experience with at least one of the following: JavaScript, Java, mobile apps, web apps, user-facing (HTML5/CSS3), JSON, XML, REST API.

• Strong troubleshooting skills for ServiceNow issues.

• Experience providing customer support and frontline support for ServiceNow.

• Ability to work primarily US hours.

Preference for: Individuals with ServiceNow certifications such as Certified System Administrator (CSA).

Basic Requirements

• Bachelor's Degree in Computer Science, Computer Engineering, or related field and 2+ years of ServiceNow Development experience.

• Master's Degree (MS) in Computer Science, Computer Engineering, or related field and 1+ year of ServiceNow Development experience.

• Associate's Degree in Computer Science, Computer Engineering, or related field and 5+ years of Software Engineering experience (3+ years being in ServiceNow Development).

• In lieu of a degree, 4+ years of relevant ServiceNow experience with a focus on ServiceNow development will be considered.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.