Job Description - IT:
∙Supporting IT requirements for clients/staffs who would be in US/India time zones.
∙IT administration that includes performing troubleshooting on local area network and wireless networks
∙Monitor and update all incidents and requests, including calls assigned to external suppliers/vendors
∙Track all work, inventory, and projects using a ticketing system
∙Provide technical support via telephone and remote control desktop tools
∙Respond to requests for technical assistance via phone/email
∙Diagnose and resolve technical software issues remotely [Hardware, where applicable]
∙Research questions using available information resources and document procedures
∙Working knowledge of office 365 applications and its troubleshooting
∙Reassign or escalate incidents and requests to appropriate support level, third parties or other teams where appropriate level of discussion of issues with colleagues will be conducted.
∙Recommend new and emerging technologies to solve business problems.
∙Maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of infrastructure solutions
∙Troubleshoot, repair and recover from hardware or software failures in accordance with standard operating procedures
∙Install, configure, test and maintain systems, application software and infrastructure tools.
∙Interact with IT Team, other teams and Management to identify areas of improvement for operational efficiency
∙Participate in the planning and design of an enterprise Business Continuity Plan and Disaster Recovery Plan
∙Comply with Incident Management and Change Management procedures and reporting practices
∙Maintain up-to-date detailed knowledge of the IT industry as it relates to the technologies identified as primary responsibilities including awareness of new or revised solutions and improved processes
∙Develop and maintain up-to-date baselines for the secure configuration and operations of all in-place systems
∙Assist IT Team in researching technical problems and complex designs in order to develop staff capabilities
∙Participate in on-call 24x7 support as needed in the event of system outage or failure
Licenses and Certifications :
- Windows server 2012, 2016, and Cisco or related a plus.
Job Type: Full-time
Pay: ₹12,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Life insurance
Experience:
- IT support: 2 years (Preferred)
- Microsoft Office 365: 2 years (Preferred)
License/Certification:
- CCNA (Preferred)
- CISCO (Preferred)
- Windows Server 2016 (Preferred)
Work Location: In person
