IT Customer Service Representative

Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : Customer Service Operations
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management. You will engage in investigations and work towards restoring services efficiently, ensuring a seamless experience for users and stakeholders alike. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in the documentation of processes and procedures to enhance team efficiency. - Collaborate with cross-functional teams to ensure timely resolution of incidents and issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Good To Have Skills: Experience with Customer Service Operations. - Familiarity with troubleshooting techniques for desktop environments. - Understanding of IT service management frameworks. - Ability to communicate effectively with diverse teams and stakeholders. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management. - This position is based in Mumbai. - A 15 years full time education is required.