Role : Customer Service Representative
Exp: Freshers - Graduation is mandatory
1-3 years of exp {Under graduates considered}
Process Location : Bangalore
Shifts : US Shifts - Night shifts
- Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week
- Return to office (work from office mandatory) therefore Mumbai candidates only.
- Exposure to US contact center preferable
- Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
- Walk customers/ Provide navigational support on self service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimise customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement
- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
- Good technical aptitude with an ability to learn quickly
- Excellent verbal and written communication skill Experience Profile
- Prior international BPO work experience preferred
- Freshers acceptable
Interested candidates can send resume on 9902316352 or [email protected]
Job Type: Full-time
Pay: ₹40,000.00 per month
Benefits:
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
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