Job Title:
Third-Party Collection Process – Lending (International Voice)
Location: Mumbai
Employment Type: Full-time
About the Role:
We are hiring for our client in the Third-Party Collection Process – Lending, based in Mumbai. This role involves managing overdue accounts, interacting with international customers, and ensuring timely collections while maintaining compliance. Candidates with a minimum of 1 year of international voice experience are mandatory.
Key Responsibilities:
- Handle third-party collection process – lending domain for international customers.
- Contact debtors via outbound calls/emails to recover overdue payments.
- Negotiate and arrange settlements/payment plans while ensuring compliance with client and regulatory guidelines.
- Maintain detailed and accurate records of customer interactions, commitments, and payments.
- Achieve monthly/quarterly recovery targets consistently.
- Ensure professional and courteous customer service at all times.
- Work closely with the team to improve collection strategies and success rates.
Requirements:
- Minimum 1 year of international voice process experience (mandatory).
- Prior experience in collections / lending / accounts receivable / BPO international voice preferred.
- Strong verbal communication, persuasion, and negotiation skills.
- Ability to work under pressure in a target-driven environment.
- Good computer proficiency for data entry and reporting.
Benefits:
- Work with a leading client in the lending collections domain.
- Attractive salary package with performance-based incentives.
- Career growth opportunities in international BPO/collections.
- Ongoing training and professional skill development.
Job Type: Full-time
Benefits:
- Internet reimbursement
Experience:
- International voice process: 1 year (Preferred)
Location:
- Mumbai, Maharashtra (Preferred)
Work Location: In person
Expected Start Date: 25/08/2025
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