Job Title: International Blended Process Executive (Air India – Non-Sales)
Location: Sector 18, Gurgaon
Process: Air India – International Blended (80% Chat + 20% Voice)
Shift: Rotational / Night Shift (as per international process)
Working Days: 6 days working
Salary: Max 35K CTC
Job Description:
We are hiring for an International Blended Process Executive to support Air India’s global passengers. This is a non-sales, non-target-based international support role, with 80% chat and 20% voice communication. The role focuses on providing excellent customer service, resolving queries, and ensuring a smooth customer experience.
Key Responsibilities:
- Handle customer interactions primarily via chat (80%) and occasional calls (20%)
- Assist customers with booking queries, cancellations, flight changes, refunds, baggage issues, and other travel-related concerns
- Deliver clear, concise, and grammatically correct responses in English
- Ensure high customer satisfaction through effective query handling and resolution
- Convince and guide international travelers in a polite and professional manner
- Log all interactions in the CRM and escalate complex issues appropriately
Candidate Requirements:
- Minimum 6 months to 1 year of experience in customer support or sales (international preferred)
- Must have excellent English communication skills (written and spoken)
- Good typing speed and multitasking ability
- Strong problem-solving, listening, and convincing skills
- Willingness to work in rotational shifts and 6 days a week
Salary Package:
- ₹35,000 CTC – for candidates with 1 year experience
- ₹30,000 CTC – for candidates with 6 months experience
- Fixed salary with no sales or targets
Perks:
- Opportunity to work with a prestigious brand – Air India
- Professional work environment
- Growth and learning opportunities in international customer service
Job Types: Full-time, Permanent
Pay: Up to ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
Application Question(s):
- How much do you rate your English Communication Skill out of 10?
- What's your current in-hand salary?
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
- English (Preferred)
License/Certification:
- 6 month experience in Sales or Customer Support (Preferred)
- Experience in INTERNATIONAL CALLING Related Process ? (Preferred)
Location:
- Gurgaon, Haryana (Preferred)
Work Location: In person
Speak with the employer
+91 7836095291
