This role is ideal for someone who is customer-oriented, has strong communication skills, and is passionate about digital solutions.
Key Responsibilities:
- Serve as the primary point of contact between the company and its clients, maintaining strong relationships by understanding clients’ needs, addressing concerns promptly, and ensuring smooth delivery of services.
- Understand clients’ needs and provide tailored solutions by collaborating with the internal teams (design, development, marketing, etc.) to ensure seamless project execution and delivery.
- Manage and coordinate the delivery of projects, ensuring they are completed on time, within budget, and meet client expectations.
- Monitor client satisfaction and resolve any issues or concerns promptly, ensuring a high level of customer service.
- Develop and present regular reports and updates on project progress, KPIs, and performance metrics to clients.
- Monitor client accounts, track key metrics, and identify potential opportunities for growth.
- Assist in the development of digital strategies and recommendations to help clients achieve their business objectives.
- Support the business development team by participating in client meetings, presentations, and proposal development.
- Manage and track client feedback, suggesting improvements to internal processes and offerings.
- Assist in onboarding new clients and understanding their business objectives, goals, and technical requirements.
Skills & Qualifications:
- Skills:
- Strong communication and interpersonal skills with the ability to build relationships with clients and internal teams.
- Ability to effectively manage multiple projects simultaneously
- Knowledge of digital marketing services (SEO, PPC, content marketing, web development, etc.).
- Excellent problem solving skills and the ability to adapt to changing client needs and priorities.
- Proficient in using tools like Microsoft Office, Google Suite
- A proactive approach to client servicing and problem resolution with the ability to exceed client expectations
- Education: Currently pursuing (preferably final semester) or recently graduated with a degree in Business Administration, Marketing, Communications, or a related field.
Benefits:
- Opportunities for professional growth and development.
- Mentorship and learning opportunities to help you grow in your career.
- Exposure to client interactions and digital strategy implementation.
- Completion Certificate/ Letter of recommendation for Interns.
- Internship may be converted to a full time role basis Individual's performance & Company's requirement.
Job Types: Full-time, Fresher, Internship
Contract length: 3 months
Pay: From ₹7,000.00 per month
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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