Key Responsibilities
- Client Engagement & Sales:
- Respond to customer inquiries via phone, email, WhatsApp, and social media
- Offer personalized product recommendations based on client preferences
- Build relationships with clients and maintain a customer database for follow-ups and re-engagement
- Sales Targets & Reporting:
- Meet or exceed weekly/monthly sales targets
- Track and report on leads, conversions, and client feedback
- Product Knowledge & Upselling:
- Stay updated on new collections, product features, and brand stories
- Educate clients on materials, styling, and exclusivity of designs
- Upsell and cross-sell products to increase average order value
- Coordination & Order Management:
- Coordinate with the fulfillment team to ensure timely deliveries
- Handle order confirmations, payments, and client concerns post-purchase
- Work with designers and tailors for any customization or special requests
Qualifications
- 1–3 years experience in inside sales, client servicing, or retail (fashion/luxury preferred)
- Strong communication and interpersonal skills
- Ability to build trust and rapport with high-value clients
- Sales-driven mindset with excellent follow-up habits
- Comfortable using CRM tools, spreadsheets, and messaging platforms
- Passion for fashion, design, and boutique culture
Preferred Skills
- Prior experience in a boutique or luxury fashion environment
- Familiarity with customer management platforms (e.g., Zoho, HubSpot, etc.)
- Multilingual or local language fluency is a plus
- Fashion styling knowledge or an eye for aesthetics
Education: Any Education
Experience: 1+ years
Salary offer: ₹12000
Job Location: Kochi
Job Types: Full-time, Permanent
Pay: From ₹12,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Education:
- Diploma (Preferred)
Experience:
- Inside sales, client servicing, or retail: 1 year (Preferred)
- Boutique or luxury fashion environment: 1 year (Preferred)
- Customer management platforms: 1 year (Preferred)
- Sales-driven mindset with excellent follow-up habits: 1 year (Preferred)
Work Location: In person
Speak with the employer
+91 8714565751
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