HelpDesk Support executive :
Job Description :
To attend mobile app - user requests and queries & provide a right solution.
To handle calls, Chats & emails on timely basis & make necessary entries in records
Coordinate with internal tech team for closing the ticket within timelines.
Requirements :
Education : Degree in any discipline or PG Diploma with technical background
Good communication skills & confident in working with MS office & online tools
Strong Analytical abilities
Languages :
Fluent in Hindi primarily , English & additional local languages
Other conditions :
The support centre operates on a 24 x 7 shift.
Candidate should be flexible to work in any assigned shift.
6 days work week & week off will be on rotation basis
Willingness to work on Sunday shifts & holiday shifts
Experience :
1 to 2 yrs in customer management, service industry , tech support etc.
Freshers can apply who do not have any pending courses to complete
Preference:
Candidates within nearby location or ready to relocate near to office
Candidates with own transport ( optional )
First round may be a telephone call or a WhatsApp video call
Job Types: Full-time, Permanent
Pay: From ₹16,000.00 per month
Benefits:
- Flexible schedule
Work Location: In person
