Position Overview:
As the first point of contact for members and visitors, the Gym Receptionist plays a pivotal role in delivering exceptional customer service, ensuring smooth front desk operations, and maintaining a welcoming environment within the fitness facility.
Key Responsibilities:
- Member Engagement: Greet and check in members and guests promptly, ensuring a friendly and professional first impression.
- Communication: Answer phone calls, respond to emails, and handle in-person inquiries regarding gym services, schedules, and membership details.
- Scheduling: Manage appointments for personal training sessions, group classes, and other gym services, coordinating with trainers and instructors as needed.
- Membership Management: Process new memberships, renewals, cancellations, and updates, maintaining accurate member records.
- Sales Support: Assist in promoting and selling gym memberships, services, and merchandise, providing information on current promotions and offerings.
- Administrative Duties: Perform clerical tasks such as filing, data entry, and processing payments, ensuring all transactions are accurately recorded.
- Facility Maintenance: Ensure the reception area and surrounding spaces are clean, organized, and stocked with necessary supplies.
- Issue Resolution: Address and resolve member concerns or complaints in a professional manner, escalating issues to management when necessary.
- Safety Compliance: Monitor gym access, ensuring adherence to safety protocols and gym policies.
Required Skills and Qualifications:
- Customer Service Excellence: Strong interpersonal and communication skills, with the ability to engage effectively with diverse individuals.
- Organizational Abilities: Excellent time management and multitasking skills to handle various tasks efficiently.
- Technical Proficiency: Basic computer skills, including familiarity with gym management software and point-of-sale systems.
- Attention to Detail: Accuracy in data entry, scheduling, and financial transactions.
- Problem-Solving: Ability to address and resolve issues promptly and professionally.
- Physical Stamina: Capability to stand for extended periods and perform light physical tasks as needed.
- Flexibility: Willingness to work evenings, weekends, and holidays as required.
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
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