Key Responsibilities:
- Customer Interaction:
- Greet guests upon arrival and ensure they feel welcome.
- Assist guests with inquiries, concerns, and provide information regarding services, products, and amenities.
- Handle all customer complaints professionally and resolve issues promptly to ensure guest satisfaction.
- Service Delivery:
- Provide detailed and accurate information about promotions, services, and policies.
- Ensure efficient check-in/check-out processes for guests.
- Answer phone calls, respond to emails, and manage guest requests in a timely manner.
- Guest Assistance:
- Assist guests with directions and local recommendations for restaurants, attractions, and events.
- Coordinate with other departments to fulfill guest needs (housekeeping, maintenance, food services, etc.).
- Provide exceptional service to VIP guests and special requests.
- Operational Support:
- Maintain a clean and organized service area, ensuring that all necessary supplies are stocked.
- Process transactions, payments, and handle cash or card payments as needed.
- Ensure compliance with company policies, safety standards, and guest privacy regulations.
- Administrative Duties:
- Maintain guest records and update databases as necessary.
- Complete daily logs and reports for management review.
Assist in scheduling and booking reservations or appointments
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
Speak with the employer
+91 86574 58810
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