Game Attendant / Customer Coordinator

Location : Pune, Maharashtra

• Guest Engagement & Game Demonstration
  
• • Greet and welcome mall visitors in a friendly, energetic manner.
    
  • Explain how to play remote-control games—show customers how to operate and guide them through gameplay.
    
  • Resolve questions or confusion about controls, scoring, safety, or usage.
    
• Operational Support & Game Maintenance
  
• • Continuously monitor game stations to ensure they are running smoothly.
    
  • Perform light maintenance and basic troubleshooting: reset games, clear jams, replace batteries or controllers, clean surfaces.
    
  • Report or log any technical issues beyond minor fixes to the maintenance team or supervisor.
    
  • Conduct regular inspection routines (“game tap”) to check functionality and readiness.
    
• Customer Service & Communication
  
• • Answer customer questions clearly and courteously; assist with gameplay experience.
    
  • Provide outstanding customer service—enabling a fun, safe, and inclusive environment.
    
  • Process game credits or tokens help with card or point system queries.
    
• Safety & Cleanliness
  
• • Ensure the gaming zone stays neat, clean, and hazard-free.
    
  • Encourage safe gameplay behavior and respond appropriately to customer conduct issues.

Requirements

Qualifications & Skills

• Diploma,ITI, Any graduation
• Strong verbal communication ability, enthusiastic and customer-focused.
  
• Comfortable explaining game mechanics and instructing various age groups.
  
• Basic technical aptitude—confident in resetting or troubleshooting controllers and simple hardware issues.
  
• Reliable, responsive, and able to stand or walk for extended periods.
  
• Prior experience in retail, customer service, or an arcade/gaming environment is a plus.
  
• Flexibility to work evenings, weekends, and peak holiday shifts.

Ideal Traits

• Friendly, approachable, and patient—capable of engaging customers in an inviting manner.
  
• Energetic, quick learner with hands-on aptitude for equipment operation.
  
• Organized and safety-conscious—attentive to both customer flow and machine upkeep.
  
• Team player—able to collaborate smoothly with co‑workers across customer service or maintenance teams.