Front Office Executive cum billing

The Front Office Executive cum Billing plays a key role in ensuring an exceptional client experience at Hair O Craft. This role involves handling patient inquiries, scheduling appointments, managing client relationships, and supporting clinic operations. The ideal candidate should have excellent communication skills, a customer-focused attitude, and the ability to multitask efficiently.

Key Responsibilities:Patient Coordination:

• Greet and assist patients/clients with inquiries, appointments, and service-related concerns.
• Guide new clients through consultation, service details, and payment options.
• Maintain accurate patient records and update CRM/software with relevant details.
• Coordinate with doctors, therapists, and clinic staff to ensure smooth service delivery.

Front Desk & Administrative Support:

• Manage daily clinic operations, including appointment scheduling and reception duties.
• Ensure the reception area and waiting rooms are well-maintained and welcoming.
• Process payments, invoices, and maintain financial records as per clinic guidelines.
• Coordinate with marketing and sales teams for promotional activities and lead generation.

Key Skills & Qualifications:

• Bachelor’s degree or relevant diploma in Hospitality, Customer Service, or Healthcare.
• 1-3 years of experience in a similar role (healthcare or wellness industry preferred).
• Strong communication skills in English and regional languages.
• Excellent customer service and problem-solving skills.
• Proficiency in MS Office and CRM software.
• Ability to handle multiple tasks and work in a fast-paced environment.

Job Type: Full-time

Pay: ₹12,000.00 - ₹14,000.00 per month

Schedule:

• Day shift

Work Location: In person