Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.HSBC is one of the largest banking and financial services organisation in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and reali their ambitions.We are currently seeking an experienced professional to join our team in the role of Fraud Officer
Business: Intl Wealth & Premier Banking
Principal responsibilities
- Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts.
- Conduct customer interactions in accordance with the Brand values to optimize the customer experience.
- Fulfill customer and business initiated inquires by all channels as assigned to resolve potential and confirmed fraudulent activity.
- Adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks.
- With minimal direction seeks out opportunities to increase knowledge and improve skills to understand the industry and will assist management in providing support for the department.
- Assist management in providing support to the department such as training, question resolution, and escalated case handling.
- Actively engage in self-development and performance improvement with immediate supervisor.
- Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policy and practices, report control weaknesses, compliance breaches and operational loss events.
- Mastery of all Fraud systems used for assigned job functions.
Achieve department standards particularly productivity and quality requirements. Maintain daily productivity logs and accurate payroll entry
- Bachelor's degree or equivalent experience.
- Strong communication, client focus and influencing skills, both verbal and written
- Knowledge of and experience in problem solving techniques
- Ability to learn quickly and transfer knowledge appropriately and ability to meet tight deadlines
- Decision making based on experience, judgement, and Fraud Operations process knowledge
- Ability to multi-task and work under pressure
- Reporting and MS Office skills. Experience of working with multiple regional teams’ desirable.
Operates effectively across cultures and in multi-cultural diverse work environments.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
***Issued By HSBC Electronic Data Processing (India) Private LTD***
