Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a dynamic and customer-focused Food & Beverage Executive to join our team in Gandhinagar, India. As a key member of our food and beverage department, you will be responsible for ensuring exceptional guest experiences while maintaining high standards of service and efficiency.
- Coordinate and oversee daily operations of assigned food and beverage outlets, ensuring smooth service and guest satisfaction
- Assist in supervising and mentoring junior team members, providing guidance and support to maintain service standards
- Manage reservations, including taking bookings, confirming reservations, and handling cancellations according to departmental procedures
- Take food and beverage orders, demonstrating in-depth knowledge of menu items and making recommendations based on guest preferences
- Deliver high-quality food and beverage service in line with established standards and procedures
- Implement and maintain food safety and hygiene standards (HACCP) throughout all service areas
- Actively upsell and promote food and beverage offerings to maximize revenue while ensuring guest satisfaction
- Handle guest complaints and feedback professionally, working to resolve issues promptly and efficiently
- Assist in inventory management, including stock requisitions and quality control of supplies
- Collaborate with kitchen staff and other departments to ensure seamless service delivery
- Support other food and beverage outlets during peak times or as required
- Participate in opening and closing duties, ensuring all areas are properly set up and maintained
Qualifications
- Bachelor's degree in Hotel Management or related field
- Previous experience in food and beverage service, preferably in a supervisory role
- Excellent customer service skills with a focus on creating memorable guest experiences
- In-depth knowledge of food and beverage products, service techniques, and industry trends
- Proficiency in reservation management systems and point-of-sale (POS) software
- Strong understanding and application of food safety and hygiene standards (HACCP)
- Demonstrated ability to lead and motivate team members
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work efficiently in a fast-paced, high-pressure environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Proficiency in English; knowledge of additional languages is a plus
Additional Information
"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.
Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."
