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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Facility Executive Soft Service
What this job involves:
As a Facility Executive Soft Service at JLL, you will be at the forefront of shaping a brighter way for our clients by ensuring their workplace environments are optimized for productivity, comfort, and wellbeing. This role involves overseeing and coordinating all soft services operations within assigned facilities, including cleaning, catering, and other support services that enhance the user experience. You'll work collaboratively with internal teams and external vendors to deliver exceptional service standards while managing budgets, contracts, and performance metrics. The position requires someone who embraces innovative ways of working and can adapt to evolving client needs in today's dynamic workplace environment. You'll serve as a key point of contact for clients, building strong relationships and ensuring service delivery aligns with their strategic objectives while supporting the overall wellbeing of building occupants.
What your day-to-day will look like:
- Manage and coordinate soft service operations across assigned facilities, ensuring consistent service delivery and quality standards
- Develop and maintain relationships with clients, vendors, and stakeholders through our culture of collaboration and open communication
- Monitor service performance metrics, conduct regular site inspections, and implement continuous improvement initiatives
- Prepare and manage budgets for soft services, identifying cost optimization opportunities while maintaining service excellence
- Respond to client requests and resolve service issues promptly, prioritizing opportunities to exceed expectations
- Lead and participate in client meetings, presenting service reports and strategic recommendations for facility improvements
Required qualifications:
- Graduate and above with minimum 3+ years of experience in facilities management or soft services coordination
- Strong understanding of soft services including cleaning, catering, and grounds maintenance
- Proven experience in vendor management and contract administration
- Excellent communication and interpersonal skills with ability to build relationships across diverse teams
- Proficiency in facilities management software and Microsoft Office Suite
- Demonstrated problem-solving abilities and attention to detail
Location: Kochi.
Location:
On-site –Kochi, KLScheduled Weekly Hours:
48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
