Atlys' mission is to enable every person on earth to travel freely.
At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.
Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post.
As an Expert Assistance Case Owner, you’ll be responsible for overseeing complex visa applications that require both on-ground operational coordination and end-to-end guest support.
You’ll act as the single point of contact for high-touch cases - combining document fulfillment, client guidance, and problem-solving to ensure a seamless, white-glove experience for travelers.
This is a 6-day, work-from-office position that demands a high-ownership, cross-functional role ideal for someone who loves details, thrives under pressure, and cares deeply about making travel stress-free for customers.
The Job
Fulfillment (Ops)
Review and verify documentation to ensure completeness and compliance
Coordinate with embassies, consulates, and internal stakeholders
Track application progress and proactively manage timelines
Ensure 100% data accuracy and confidentiality
2. Guest Delight (Support)
Be the face of Atlys for expert assistance cases — respond via calls, chats & emails
Troubleshoot and resolve complex queries with speed and empathy
Update and reassure customers throughout their visa journey
Collaborate with internal teams to close issues quickly and efficiently
3. Case Ownership
Take full ownership of assigned visa cases from start to finish
Identify process gaps and suggest improvements in workflows
Maintain meticulous documentation and timely communication
Be accountable for on-time delivery, accuracy, and client happiness
The ideal candidate
Have 1–2 years’ experience in operations or customer support
Are fluent in English & Hindi - written and spoken
Have a sharp eye for detail, documentation, and follow-through
Are empathetic yet structured in your communication style
Think on your feet and enjoy solving operational puzzles
Are tech-savvy and comfortable with CRMs, ticketing tools, and Slack
Can balance customer-first thinking with strong internal execution
Based in Delhi or able to commute to our Delhi office daily.
Ready to join immediately.
Why Atlys
Join a fast-growing travel tech startup backed by top investors
Solve meaningful, global problems every single day
Work with passionate teammates who move fast and think big
Be part of a revolution in global mobility
