Job description:
Job Roles & Responsibility:
1. Fixing appointments and enquiry visit conversion
2. Telephone etiquette with call quality adherence
3. First Call Resolution (FCR) of enquiry calls
4. Average wait time of patients during the call (Call holding)
5. Call transfer rate
6. Customer call frequency
7. Ensure all the calls are answered properly without getting missed out
8. Quality parameters followed as per SOP's
9. Feedback from the patients and their satisfaction
Candidate should speak Malayalam, Tamil & English Fluently.
Looking for Immediate joiners. For Job Opportunities Contact HR @ 7550288193
Job Types: Permanent, Full-time, Fresher
Benefits:
- Health insurance
- Provident Fund
Supplemental pay types:
- Yearly bonus
Work Location: In person
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Yearly bonus
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Fresher
- total work: 1 year (Preferred)
Language:
- English, Tamil, Telugu, Kannada, Malayalam, Hindi (Preferred)
Work Location: In person
*Speak with the employer* +91 8790426688.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
Speak with the employer
+91 8790426688
