Company Description
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking a highly skilled and customer-focused Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and maintaining our reputation for excellence in the hospitality industry.
- Oversee daily hotel operations, including front desk, housekeeping, and guest services
- Prepare for daily arrivals, ensuring proper room allocation, amenities, and special requests
- Conduct daily briefings and ensure adherence to quality standards
- Handle guest check-ins, check-outs, and resolve any issues or complaints promptly
- Manage and motivate front office staff, providing guidance and support as needed
- Monitor online reviews and guest feedback, addressing concerns and implementing improvements
- Perform cashiering duties, including foreign exchange transactions and night audit tasks
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Implement and maintain safety and security procedures
- Promote room and service upselling to maximize revenue
- Assist in achieving performance targets and maintaining high guest satisfaction scores
- Handle walk-in reservations and process call-in bookings when needed
- Ensure VIP rooms are prepared and checked prior to arrival
- Participate in management meetings and contribute to strategic planning
Qualifications
- Proven experience in a front office leadership role within the hospitality industry
- Strong leadership and communication skills, with the ability to motivate and guide a team
- Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
- Flexibility to work various shifts, including mornings, nights, weekends, and public holidays
- Proficiency in hotel management software and property management systems
- Strong understanding of hospitality industry standards and best practices
- Ability to remain calm and make decisive decisions in high-pressure situations
- Bachelor's degree in Hospitality Management or related field (preferred)
- Exceptional multitasking abilities and attention to detail
- In-depth knowledge of local regulations and safety procedures
- Fluency in English; additional language skills are a plus
- Strong organizational and time management skills
- Ability to analyze data and generate reports to improve hotel performance
