- anaging Delinquent Accounts:Identifying and managing overdue accounts, ensuring timely follow-up and communication with clients.
- Communication and Negotiation:Communicating with clients about late payments, explaining the reasons for outstanding balances, and negotiating payment plans.
- Recovery Strategies:Implementing strategies to recover overdue payments, such as sending reminders, initiating legal action (if necessary), or offering incentives.
- Compliance and Reporting:Ensuring that all actions are in accordance with company policies and legal regulations, and preparing reports on the status of delinquent accounts.
- Problem Resolution:Investigating and resolving payment discrepancies, errors, or other issues related to billing and payment processing.
- Process Improvement:Identifying areas for improvement in the billing and payment collection process and implementing changes to streamline operations.
- Customer Service:Providing excellent customer service to clients, addressing their questions and concerns about payments.
Skills and Qualifications:
- Strong communication and negotiation skills.
- Excellent customer service skills.
- Knowledge of billing and payment processing procedures.
- Ability to handle confidential information.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Familiarity with relevant legal and regulatory requirements.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Work Location: In person
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