A Dispatcher will learn and take direction from Driver Managers and assist them with all Dispatch activities and responsibilities.
Primary Objectives:
- Maximize miles per week fleet utilization through driver convincing and operations/planning
- Ensure that all delivery/customer requirements are met as scheduled and booked
- Ensure that any and all pertinent details of delivery or pick up are communicated well to driver
- Ensure that System is updated frequently and accurately with any in/out times, notes or information pertaining to each assigned customer order
- Ongoing personal/professional development
Driver Communication
- Ensuring that all driver “return to work” dates are known and compliant with company policy
- Ensuring that drivers have all required information to successfully complete their pick-up or delivery
- Ensure that drivers have all required documentation to successfully complete border crossing
- Ensure that all drivers are aware of their expectations of work, safety and company compliance at all times
- Ensure that all driver issues are reported and noted in accordance to company policy
Customer Service
- Maintaining a professional and loyal relationship with all brokers/customers
- Ensures that all customer requirements are adhered to and properly communicated to supporting team
- Communicates any service delays or failures to the customer/customer service representative prior to the occurrence
- Ensures that all pick up and delivery requirements are met to appropriate service levels
Skills & Abilities
- Strong English language skills – verbal & written
- Ability to effectively manage competing priorities and maintain results
- Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts
- Strong knowledge of North American trucking regulations and geography
- Assessment techniques such as: examining, questioning, evaluating and reporting
- Strong understanding of dispatch operations in the transportation industry
- Good analytical skills
- Effective planning and organization
- Creativity and resourcefulness
- Attention to detail and accuracy
- Ability to work effectively under pressure and tight deadlines
- Ability to think outside the box
- Ability to work as part of a team
- Ability to build relationships
- Willingness to work flexible hours, including evenings, weekends and holidays
Education & Experience
- This position generally requires at least 1-2 years of related dispatch experience.
- System training or experience required
Physical Demands
- Ability to sit for long periods of time
- Ability to view computer screen for long periods of time
Work Environment
- Ability to use a wide range of practical problem solving in a high stress environment
Job Type: Full-time
Salary: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
Schedule:
- Night shift
- Rotational shift
- US shift
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- total work: 1 year (Preferred)
Language:
- Fluent English (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Remotely:
- No
*Speak with the employer* +91 9988021944
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Experience:
- total work: 1 year (Preferred)
Work Location: In person
