Dispatcher

• Maintain daily communication with dispatch center, confirming routes and scheduling crews
• Keep accurate records of work completed and work remaining to ensure accurate billing and job completion
• Maintain awareness of all traffic laws and ensure drivers adhere to all laws
• Conduct daily driver and vehicle inspections to ensure safety
• Maintain outgoing and incoming communications to dispatch center
• Use advanced dispatching software

Dispatcher Responsibilities:

• provide excellent customer service to internal and external customers, responding to work inquiries, processing orders, and handling customer complaints and concerns
• Work in the dispatch center, taking inbound calls, processing customer orders, and identifying and dispatching resources, ensuring jobs are completed in accordance with safety procedures
• Provide customers with accurate and timely information, such as work order statuses and estimated arrival times
• Use computer applications to track work orders, schedule resources, and handle customer inquiries
• Ensure orders are accurately documented and paperwork is submitted in a timely manner
• Keep track of customer metrics
• Maintain and update customer logs and records
• Meet, greet, and assist customers with general inquiries
• Maintain and update customer information files
• Perform other job duties as required

Job Type: Full-time

Experience:

• Customer support: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person