We are seeking a highly skilled Deputy General Manager with 15+ years of experience to join our team. The ideal candidate should have strong technical expertise in MS Excel and a background in US Retail banking & Cards and Payments domain. This role is 100% work from office from Pune. The candidate will play a crucial role in optimizing our operations and contributing to the company’s growth.
Responsibilities
- Oversee daily operations within the Banking operation department to ensure efficiency and accuracy.
- Utilize advanced MS Excel skills to analyse data and generate insightful reports.
- Experience of managing debit or credit card dispute related processes.
- Collaborate with cross-functional teams to streamline processes and improve workflow.
- Work directly with clients, COO teams, product specialist, distribution teams and gain traction for new business, grow existing business
- Deliver projects on time, on budget, with exceptional quality under tight deadlines
- Help to gather metrics from various stake holders and share regular transparent MI Reporting to senior Management
- Manage projects by assessing need of the business, identifying key stake holders and sponsors, Analyzing key risks , assisting with production of business requirements, documents and project plan
- Support consistent hiring and performance management practices for a team
- Participate in design and testing of enhancement to client tools, Reports and systems.
- Interacting with Onsite controllers on various operational issues.
- Actively engage in the identification of potential process shortcomings or required enhancements
- Ensure compliance with industry regulations and company policies.
- Identify areas for improvement and implement solutions to enhance operational efficiency.
- Lead initiatives to optimize retail banking process and reduce costs.
- Foster a positive and collaborative work environment to drive team success.
Should be OK with US shifts.
Qualifications
- University graduate / postgraduate
- Certifications – Any Industry level Preferable
- Possess a strong technical background with advanced proficiency in MS Excel.
- Have a minimum of 8 years of experience in Retail Banking domain.
- Demonstrate excellent analytical and problem-solving skills.
- Exhibit strong leadership and team management abilities.
- Show proficiency in developing and implementing operational strategies.
- Have a solid understanding of industry regulations and compliance requirements.
- Display excellent communication and interpersonal skills.
- Be adept at managing resources and meeting project deadlines.
- Show a commitment to continuous improvement and operational excellence.
- Be able to work effectively in a hybrid work model.
- Have experience in training and mentoring team members.
- Demonstrate the ability to collaborate with cross-functional teams.
- Exhibit a proactive approach to identifying and solving problems.
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